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CUSTOMER SERVICE & SUPPORT
Serving our customers with the best service means we are here for you when you need us. We have designed a system to provide you with the best possible support. Whether you wish to inquire about service upgrades, technologies, service availability, or just even ask us how things work, our support staff is trained not only to speak techie, but speak your language without the convoluded language often associated with providing support.
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We have designed a very elaborate Frequently Asked Questions forum. With contributions from our customers, technicians and engineers we have sorted through thousands of questions and found many common questions that we felt are excellent. Our specialists were more than happy to answer these questions and we published them to help you learn more.
If you have a question that you would like to see in our F.A.Q., simply click our contact form and submit your question for review.
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By E-Mail
E-mail allows you to open multiple tickets per request. This holds a strong advantage over telephone support as your support request will be handled by multiple support team members. E-mail support uses a tracking system so that we can follow the progress of each support request and help answer all of your questions as accurately as possible. In order to receive support by e-mail, please click here to complete the e-mail support form.
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Support is available by phone 24 hours a day, 7 days a week. We are also available on holidays. Peak hours are from Monday through Friday, 9am to 5pm. During peak hours, you may use any method of support. During off-peak hours and holidays, the best methods for support are call backs.
You can submit a request to have one of our support specialists provide you with a call back. Just click here to complete our simple support call back request form.
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